Hosting Service Order

The specific contract conditions applicable to every Register.it Hosting option purchased are as follows: This Service Order (hereinafter "SO") is an integral and essential part of the General Conditions of Service (hereinafter "GCS"). The GCS and the SO establish the terms and conditions for the provision of the Hosting Service (hereinafter "Service") by Register.it to the Customer (hereinafter "Customer"). The capitalised terms used in the present SO have the same meaning as defined in the GCS. The commercial offer published online at https://www.register.it forms an integral part of these conditions.



1 – Description of the Service


The Service is activated by the Customer following purchase by clicking on the relative button on the control panel and consists in the provision by Register.it to the Customer of memory space on the hard drive of their server, dedicated to the sharing of web content via HTTP and/or HTTPS. The technical specifications and details of the Service can be viewed on Register.it's website on the product channel related to the Service. Register.it does not directly provide the Customer with any physical tools. Register.it's server, through which the Service is delivered, can be found at its server farm located at BT Italia S.p.A. in Settimo Milanese (MI), via Darwin 85 e Namesco Ltd, Unit 2 Smallmead Road GB rg2 0QS Reading Berkshire United Kingdom.


The service is offered by way of various options, each of which is defined by special technical characteristics. The possible options are updated regularly on Register.it's website, stating the technical differences and the relative Customer cost. Register.it reserves the right to make, even during the course of the contract phase, promotional offers that will be highlighted and advertised on the website, in which case the conditions and terms set forth therein will be complied with, particularly regarding compliance with the limits of space requirements for memory and traffic. The choice of the type of platform (e.g., Linux or Windows) to activate the Service on rests solely with the Customer, will be chosen at the time of purchase and can not be changed later. Therefore, the Customer assumes responsibility for the correctness of the choice made relative to their needs.



2 – Conditions for using the Service


The Customer undertakes to use the Service in compliance with Art. 8 of the GCS, the present SO and any applicable rule or regulation.


2.1 - Association of a Domain Name


The Service is provided by Register.it in association with the Domain Names which, upon activation of the Service,:

are in the care of Register.it in the capacity as Maintainer, are managed in the same control panel in which the Service was activated and use Register.it's DNS;
are in the care of Register.it in the capacity of Maintainer and Owner, provided to the Customer by Register.it free of charge, in order to try out the Service without registering a Domain Name;
are maintained by third-party providers that do not use Register.it's DNS.

2.1.1 - Service for Domain Names maintained by Register.it

In the case of Domain Names maintained by Register.it in the capacity of Maintainer, the Customer agrees that, if during the term of the present agreement the Customer does not renew or transfers to another Maintainer its Domain Name or decides to change the DNS associated with the Domain Name from that of Register.it's to a DNS of a third-party provider, the Service will terminate and all data on the web space made available by the Service will be deleted without any liability on the part of Register.it for the maintenance and/or saving of the same data. It will therefore be the Customer's responsibility to save data on other storage media before the transferring or non-renewal of the Domain Name or changing to the DNS of a third-party provider.

2.1.2 - Service for Domain names offered free of charge by Register.it

Register.it provides the Customer with third-level Domain Names (e.g.: miosito.simply-webspace.it) to allow the Customer to try out the Service without purchasing their own active Domain Name. The Customer agrees that it will have no claim of ownership or precedence over the Domain Name, which will always remain under Register.it ownership. Register.it also reserves the right to disable these Domain Names at any time, upon notice, without obligation toward the Customer as a result of such deactivation, by way of reimbursement, compensation, costs or any claim on the Customer's part. At the time of deactivation, all Customer data present on the web space made available by Register.it will be deleted without any liability on the part of Register.it for the maintenance and/or saving of the same data. It will therefore be the Customer's responsibility to save data on other storage media before deactivation.

2.1.3 - Service for Domain Names retained by third-party providers

In the case of Domain Names retained by third-party providers and, therefore, not maintained by Register.it, the Customer must associate the purchased Service with the Domain Name of which he is a holder by way of a third-party provider. The Customer agrees that if, during the term of this contract, he intends to associate the Service with a Domain Name other than that identified when purchasing the Service, the data entered up to that point will be automatically deleted, and Register.it will be exempt from any liability in this regard. In such a situation, it will, however, be the Customer's responsibility to save the data on other storage media. The Customer, however, may at any time transfer the Domain Name to Register.it, which will then become the Maintainer. This operation should be performed by the Customer from the control panel in which the Service associated with the Domain Name is handled. If, on the contrary, the transfer request is made from a control panel other than that in which the Service runs, the transfer order will be duly processed by Register.it. In the event that the assignee of the Domain Name approves the transfer, the Service activated in a different control panel and associated with the Domain Name will no longer be provided and will be deactivated without notice. The data entered up to that point will be automatically deleted. Register.it will be exempt from any liability in this regard, without prejudice to the right of Register.it to receive full payment of the fee as provided for the Service.

2.2 - Using resources related to the Service


2.2.1 – Disk space and content


All data and content of the web space and databases granted through the Service are and remain the exclusive property of the Customer. The Customer, therefore, assumes every and any responsibility whatsoever for such data and their content. Any transaction conducted on the web space or the database associated with the Service falls under the sole responsibility of the Customer. In the case of purchase on behalf of third parties, the Customer will be responsible for the data entered in the web space provided through the Service on behalf of the third party. Register.it reserves the right to terminate the Service immediately if, in its sole discretion or following indication from the third-party, it believes, based on the information acquired or acquirable by the contents the Customer inserted on the disk space or in the database, that activities are being carried out in violation of the law, mandatory rules, moral code, this SO and/or GCS. In this case, after being notified by Register.it, the Customer is required to delete the causes of the complaint or present appropriate documentation proving full compliance with current regulations of the activity on their part. In the case of purchase of the Service on behalf of a third party, Register.it reserves the right to directly contact any third-party users of the Service. In the case of no immediate acknowledgement, Register.it reserves the right to discontinue the Service from which the illegal and/or unauthorised activity derives, it being understood that Register.it reserves the right to full payment of the fees and the right to take the necessary action for full compensation of any damage suffered. Register.it offers unlimited space with a number of Service plans. In order to guarantee platform stability and prevent uncontrolled filling of the disk space, Register.it may, at their discretion, set a symbolic limit (250GB) to the client's disk space. If the client needs to use up more space, he/she may request this before reaching this limit, to avoid situations where new files cannot be added. This can be done free of charge via the technical assistance service, who will expand the space available as soon as possible. The disk space limit specified in the offer published online on Register.it's website can not be exceeded by the Customer. In the case that this limit is exceeded by the Customer, Register.it will proceed to suspend the Service until the Customer reduces the disk space occupied to within the limits specified by the contract or proceed to purchase a superior Service option with consequent modification of the technical platform. In the absence of such compliance, Register.it can not be held responsible for problems with the website. Disk space associated with the Service should be used only for the saving of content accessible via the website linked to the Service and/or files/libraries used directly from web pages. Uses of space for the purposes of backup, file sharing via HTTP/HTTPS/FTP or any other form of data saving that is not provided through the website associated with the Service with specific HTTP or HTTPS links are not considered valid for the purposes of this SO. The following will not be deemed as complying with this SO, for example but not limited to:

archives of video or photos published by means of special photo/video gallery software;
archives of webcam images published via FTP every N minutes;
backup of computer contents;
backup of more than 3 copies of the website;
backup of database (except those made by Register.it );
backup of backups.

Other examples of material that must not be inserted in the disk space associated with the Service are:
Child pornography;
IRC scripts;
Audio/Video Streaming;
Proxy scripts/Anonymizers;
Pirated Software/Warez;
Pages that contain links to pirated material/Warez;
Pages that contain only lists of files to download;
IP Scanners;
Bruteforce scripts;
Mail bombing/Spam scripts;
File dump or Mirror scripts;
Sites that promote illegal activities;
Fraudulent/phishing sites;
Script for sending non-controlled email;
Blogs or forums where comments can be posted without moderation and/or without any verification that those who post a comment is really a person and not a script (such as CAPTCHA);
Copyrighted material that the Customer has no right to publish.

In case of breach by the Customer of such obligations, Register.it reserves the right to discontinue the Service and to terminate the contract due to the fault of the Customer. The Customer will be required to comply with the directions of a technical nature which Register.it will provide in the case in which the Customer had incorrectly included programs or applications in their space. In the case that the Customer does not want to adhere to the above instructions or the above-mentioned space limit is exceeded, Register.it reserves the right to terminate the contract, without having any economic obligation toward the Customer. Files, software and contents of the Customer space are the responsibility of the Customer. If these, by their own device, for lack of updating or for errors in writing the code, attack the vulnerability of the system such as to allow access to intruders and/or are abused by the Customer himself or by a third party, authorised or not authorised by the Customer, to indirectly damage the services provided by the platform, Register.it can intervene and suspend the Service until the Customer restores the normal security conditions.

2.2.2 - Database Space


The limit of database space specified in the offer published online on Register.it's website refers to the size of a single database and can not be exceeded by the Customer. If this limit is exceeded, Register.it will proceed to block access to the database platform that delivers the Service until the Customer takes action to reduce the space occupied to within the limits specified by the contract or proceeds to purchase a superior Service option, with the consequent adjustment to the technical platform. In the absence of such compliance, Register.it can not be held responsible for problems with the website resulting from the blocking of access to the database that has exceeded the maximum size allowed.

2.2.3 - HTTP, HTTPS AND FTP Traffic


The Service provides a traffic limit defined in the offer that, in no case, will be added to the amount Register.it makes available with the registration of a Domain Name. The traffic limit present in the product shall be understood as the sum of the traffic from the HTTP, HTTPS and FTP service. It is also stated that in the case of upgrade or downgrade with the purchase of a different Service option, maximum traffic provided will be as stated in the new option purchased and will not be the sum of the two options. If the traffic limit is exceeded by the Customer, Register.it will proceed to suspend the Service as of the first day of the following month or until the Customer proceeds to purchase a Service option that provides a greater traffic limit. In the absence of such compliance. Register.it can not be held responsible for problems with the website. Any unused traffic in the previous month will not be added to the traffic available in the following month. The Customer is aware that HTTP/HTTPS/FTP traffic is strictly functional to the provision of the website and accessory files. Register.it reserves the right to suspend the Service in the case in which HTTP/HTTPS/FTP traffic is used to provide content described as non-valid for the purposes of the present SO as described under "Disk space and content."

2.2.4 - Server and platform resources


For the purpose of furnishing website space, for example but not limited to, the Customer will not be permitted to:
exceed 20% of the total resources of a server (CPU, RAM) for more than 60 seconds;
exceed 100,000 files or directories (inode) within the web space made available with the Service;
exceed 1,000 tables within the same database;
exceed 5,000 files (inodes) within the same directory;
perform a stand-alone script, run in daemon mode, which are not directly linked to the provision of a web page (with the exception of the 'cron' function that comes with the Service);
conduct a query of the database that lasts more than 15 seconds.
Even in these situations, Register.it reserves the right to suspend the Service and may terminate the contract, without any economic obligation toward the Customer, without prejudice to the right of Register of compensation for additional damages.

2.2.5 - Platform migrations


The Client acknowledges and accepts that in routine work procedures Register.it may need to migrate the Client Service onto a new platform with identical features. The migration process may generate a service downtime depending on the volume of disk space occupied by the Client on the platform. In relation to the duration of the downtime and foreseeability of this event, Register.it will provide due notice of any scheduled migration interventions.

2.3 - Additional Services


With several of Service packages, Register.it offers additional Services free of charge, as listed below:
2.3.1 - Website Builder


Website Builder allows Customers to create their own website without previous knowledge of programming languages. However, the Customer should be informed that the Service, Website Builder, is connected to a pre-chosen platform, so if the Customer wishes to switch from the Windows platform to the Linux platform or vice versa, data on the website will be lost and can not be recovered. Therefore, Register.it, which is exempt from any liability, suggests that the Customer save the data on other storage media before changing the platform. In any case, the Service, Website Builder, is offered by Register.it "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.

2.3.2 - Sitoo


To create their own website without any previous knowledge of programming languages, Register.it offers its Customer software owned by Sitoo, which can be downloaded by the Customer from their control panel. Fees are listed in the offer posted on Register.it's website. The Customer shall comply with the terms and conditions of the Sitoo license published at the following address: http://www.sitoo.com/it/SiteStudio.htm. In particular, the Customer acknowledges that the individual license is valid for installation on a single computer and that it is absolutely prohibited to decompile, disassemble or decode the software. The Customer also acknowledges that the Sitoo software is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it and Sitoo of any liability in this regard. In any case, the Customer is aware that any problems inherent to the software is the responsibility of Sitoo in the capacity of owner of the software.

2.3.3 - Softaculous/AppManager


To quickly install the most popular free scripts, such as WordPress or Joomla!, and then quickly build their own website without previous knowledge of web programming languages, Register.it offers its Customer the software Softaculous, owned by Softaculous, Inc. The software is available in several Service packages called AppManager and is installed on Register.it's server. Using several programs and via web panel, the Customer can create their own website. The Customer acknowledges that the software Softaculous is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.


2.3.5 – AWStats


Also for the management of web statistics, Register.it offers the Customer the software AWStats, available in several Service packages and installed on Register.it's server. The sofware allows the Customer, via the web panel, to monitor the statistics of access to their website. AWStats software does not provide access statistics for websites created with Sitoo, Website Builder, Website or CloudSite software, nor with Register.it ecommerce products. The Customer acknowledges that the AWStats software is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.

2.3.6 - phpMyAdmin


To manage their own MySQL database, Register.it offers its Customer the software phpMyAdmin, available in several Service packages and installed on Register.it's server. The Customer acknowledges that the software phpMyAdmin is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.

2.3.7 – myLittleAdmin


To manage their Microsoft SQL database, Register.it offers its Customer the software myLittleAdmin, owned by myLittleTools (http://www.mylittletools.net), available in several Service packages and installed on the Register.it server. The Customer acknowledges that the software, myLittleAdmin is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.

2.3.8 – myLittleBackup


To make backups of their Microsoft SQL database, Register.it offers its Customer with the software myLittleBackup, owned by myLittleTools (http://www.mylittletools.net), available in several Service packages and installed on Register.it's server. The Customer acknowledges that the software myLittleBackup is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.

2.3.9 – cPanel


To manage the features of his Hosting Product, Register.it offers its Customer the software cPanel, owned by cPanel, Inc. (http://cpanel.net/), available in several Service packages and installed on the Register.it server. The Customer acknowledges that the software, cPanel is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.

2.3.10 – WHM


To manage the features of his Reseller Hosting Product, Register.it offers its Customer the software cPanel, owned by cPanel, Inc. (http://cpanel.net/), available in several Service packages and installed on the Register.it server. The Customer acknowledges that the software, cPanel is offered "as is", with no guarantee, either explicit or implicit, of its function, releasing Register.it of any liability in case of failure or loss of data caused by problems in the software itself.


2.3.11 – Backup and Recovery via R1Soft or JetBackup

Register provides a backup service performed on a server separate from the server providing the hosting service. The backup is performed daily for 7 consecutive days, during night hours.
The backup is performed by Register to guarantee disaster recovery and is also made available to the Customer for the recovery of his/her own data.
Register undertakes to perform, maintain and manage the backup with the best possible expertise; the Customer releases Register from any liability in the event of loss of data during the backup recovery phase.
In order to allow the Customer to manage backups of his/her cPanel account, Register makes available to the Customer the R1Soft software owned by R1Soft (http://www.r1soft.com/) or the JetBackup software (http://www.jetbackup.com/) owned by JetApps available in certain Service plans, installed on Register's servers. The Client acknowledges that both software are offered "as is", without any warranty, either express or implied of operation, releasing Register from any liability in the event of malfunctioning or loss of data caused by problems with the software itself..



2.3.12 – Free SSL Certificate with Service Hosting
The free SSL Certificate included with Service Hosting terminates upon conclusion of the Service Hosting agreement associated with the SSL Certificate.
The Customer acknowledges the Certificate may only be associated with the Hosting package originally purchased and may not be exported or used for any other Service.
If the Service Hosting agreement which includes a free SSL Certificate is renewed, Register.it reserves the right to provide the Customer with an SSL Certificate issued by a different Certification Authority or an SSL Certificate which may contain slightly different specifications.
Register.it also reserves the right to alter the procedure for the release and renewal of an SSL Certificate, in order to guarantee the correct delivery of the Service or to comply with the information and procedures required by the Certification Authority which issues or renews the SSL Certificate.
The Customer agrees to comply with the contractual documentation, policies, manuals, and regulations of the Certification Authority that issued the SSL Certificate.
In accordance with the CA which has issued the SSL Certificate, the Customer is hereby informed the following documents shall apply:
i) For SSL Certificates issued by the CA Let’s Encrypt, the client declares they have read and accepted the documentation relating to SSL Certificates published by the CA via the following link: https://letsencrypt.org/repository/
ii) For SSL Certificates issued by the CA Symantec, the Customer acknowledges and accepts the Register.it “SSL Certificate Service Order” published via the following link: https://www.register.it/company/legal/ods-certificati-ssl.html, considered an integral part of this Hosting Service Order, and the documentation related to “Symantec SSL Certificates” of the CA Symantec, available at the following link: Repository http://www.symantec.com/about/profile/policies/repository.jsp

2.4 - Responsibility of Register.it

The Service will be available 24 hours a day, seven days a week, except for suspension for maintenance. Register.it will not be held liable for any interruption in the Service that is required for reasons of maintenance. Register.it will not be held liable for any interruption in the Service that is required to reset the Service as quickly as possible and that are not due to wilful misconduct or gross negligence on the part of Register.it. Register.it may, at any time, discontinue provision of the Service if there be justifiable reasons of safety and/or confidentiality, in such case, giving notice to the Customer. Register.it shall in no event be held liable in case of failure of the Service due to events beyond the reasonable control of Register.it, such as, but not limited to:
force majeure events;
events caused by third parties such as, but not limited to, interruption or malfunction of the services of telecommunications operators and/or electric power lines, or acts or omissions by the competent Registration Authority;
malfunction of the terminals or other systems of communication used by the Customer.

2.5 - Complaints

The Customer must report any irregularities in the Service by registered mail with acknowledgment of receipt within the following 48 hours. Failure to report in the manner and within the time limits described above releases Register.it from all liability.


3 – Duration


The present SO, depending on the selection made by the Customer during the purchase procedure or afterwards from the control panel, may have a duration of one year or many years, except for as described under "Service for Domain Names maintained by Register.it". Renewal upon expiration can be done automatically or manually.

3.1 - Expiration with automatic renewal


In the case of expiration with automatic renewal and payment by credit card, the fees specified under "Fees and Payments" will be debited within the time allowed and using the conditions existing at the time of renewal, as indicated in the control panel, directly by Register.it to the Customer's credit card, upon notice via e-mail. Where it is not possible for Register.it to make this debit, the contract will not be automatically renewed and will be considered definitively expired within the provided period. In such a situation, the Customer may renew the Service by following the procedures for manual renewal. In the case of expiration with automatic renewal and payment with a system other than a credit card, Register.it, 20 days prior to the expiration date, upon notice via email, will execute the renewal and send the invoice to the Customer which must be paid within the terms provided therein. The invoice and relative payment instructions will be sent via surface mail to the address stored in the archives at the time of placing the order. In the event that the Customer fails to pay on time, Register.it may terminate the Service at any time, except as provided for in Article 6 of the GCS. In this case, all data present on the web space made available by the Service will be deleted without any responsibility on the part of Register.it for the maintenance and/or saving of the same data.

3.2 – Expiration with manual renewal


In the case of expiration with manual renewal, the Customer may request that Register.it, through the online procedure made available by Register.it, renew the Service with the present SO for additional and subsequent periods within the deadlines appearing on the Customer's control panel and with the technical and economic conditions existing at the time of renewal of the Service and executing the renewal process. In the event of non-renewal, in the manner and within the time limits specified above, upon expiration, the Service shall no longer be provided and the present SO will no longer be in effect, without the need for any communication on the part of Register.it. In this case, all data present on the space made available by the Service will be deleted without any liability on the part of Register.it for the maintenance and/or saving of the same data.

3.3 - Termination of the contract


In the case of termination of the contract and/or in case of non-fulfilment of the Conditions of Service as mentioned above, in addition to deactivation of the functions described in the offer, all data present on the web space made available by the Service will be deleted without any liability on the part of Register.it for the maintenance and/or saving of the same data. It will therefore be the Customer's responsibility to save data on other storage media before the expiration date, if he does not intend to renew the Service.


4 – Fees and Payments


Fees for the provision of the Service requested shall be those specified in the offer. Execution of the Service is agreed upon at the time of payment of the fees for the Service as indicated in the offer. The renewal price will be the list price applied by Register.it at the time the Customer makes the request for renewal, as indicated on the control panel.


5 - Data Controller according to Leg. Decree 196/2003 (Italy)


With reference to establishing this contractual agreement, the Parties acknowledge that they are reciprocally informed in accordance with art. 13 of Leg. Decree 196/2003 (Italy) governing personal data protection (hereinafter: “Data Protection Code” or “Code”) and are obliged to process the relevant data in full compliance with the applicable regulations. As part of using the Service provided by Register.it, in particular, the Client acknowledges his/her role as Controller of all personal data and data of any third party subjects interacting with the Client him/herself and/or with the related web site. Therefore, with regard to the processing of personal data of the aforementioned third parties, and with particular reference to the provision of technical services subject to the supply of the Service purchased by the Client, or to requests by the latter for technical assistance, Register.it will act as Controller in accordance with art. 4 subparagraph 1 of Code.




Please read here the Service Order for the Hosting Service of Register.it S.p.A. until 12 December 2013